Transparent Pricing
Why Our Pricing Isn't a Flat Rate
We price managed IT off the environment we're actually going to be responsible for — not a number we picked to look good on a webpage.
Two businesses. Same headcount. Very different IT.
If you've shopped for managed IT services, you've probably seen the pricing pages: “$X per user per month,” clean and simple. It's an easy number to publish. It's also a little misleading.
Two businesses with 50 employees can have wildly different IT environments — one running on three-year-old, well-documented infrastructure in a single office, the other running end-of-life servers across four locations with no one quite sure what's plugged into what. Supporting those two environments is not the same job, and pricing them identically means either overcharging the business that's in good shape or undercharging the one that isn't — and eventually cutting corners to make the math work.
That's why we start with a per-endpoint baseline, then adjust for what we actually find.
What moves the price
Every engagement starts with a per-endpoint baseline. From there, the price adjusts based on what we learn during discovery — because these are the real drivers of how much time, risk, and effort it takes to keep an environment healthy.
Age and condition of your environment
Infrastructure, software, and endpoints that have been kept current are simply less work to support and less likely to fail. Aging hardware, unpatched systems, and software past end-of-life carry more risk and more hands-on time. This isn't a penalty — it's the same reason an older car costs more to maintain than a new one.
Number of physical locations
One or two sites doesn't move the needle much. Beyond that, every additional location adds real coordination and support overhead, and the price reflects it.
Where your infrastructure lives
Cloud-based environments are generally more efficient for us to manage and monitor. On-premises infrastructure requires more direct hands-on work, and hybrid setups fall somewhere in between. That difference shows up in the price.
Your team's day-to-day technology experience
An environment set up to give end users a smooth, modern experience is easier to support than one held together with workarounds. We factor in what we're inheriting.
Whether on-site presence is required
Remote support is more efficient than in-person support. If your environment requires us to be on-site regularly, that's built into the per-endpoint price rather than billed unpredictably after the fact.
Bigger work gets scoped separately
Day-to-day managed support covers keeping your environment running, secure, and current. It doesn't cover a compliance framework build-out, an office move, a full office build-out, or a strategic roadmapping engagement — the kind of work that takes meaningful, dedicated IT expertise.
Projects like that get scoped and quoted as fixed-rate projects, so you know exactly what you're paying for a defined outcome instead of watching hours accumulate against your monthly support fee.
Why we work this way
We could publish a single number and let it be someone else's problem to explain the inevitable “why is my quote different from the website” conversation. We'd rather have that conversation up front, during discovery, where it belongs.
The honest version of managed IT pricing reflects the complexity of what you're asking us to manage and how well that environment was cared for before we got there. An organization with clean, current, well-documented infrastructure across one or two cloud-forward sites is a fundamentally lighter lift than one with aging on-prem servers spread across five locations — and pricing should tell that story, not hide it.
Want to know what your environment would actually cost?
The answer starts with a conversation, not a rate card. Schedule a free IT review and we'll give you a straight answer.