Non-Profit / Developmental Disabilities Services
Transforming IT for a California Non-Profit: $200K+ in Annual Savings and Stronger Security
TenisiTech partnered with a California-based non-profit dedicated to supporting individuals with developmental disabilities to modernize their IT infrastructure, strengthen cybersecurity, and unlock over $200,000 in annualized savings.
$200K+
Annual savings
57%
Monthly network cost reduction
74%
Licensing cost reduction
5%
Reduction in support ticket volume
The Challenge: Modernizing IT to Fulfill a Vital Mission
At the heart of this organization's operation is a deep-seated commitment to its mission. Leadership recognized the need to modernize its IT infrastructure as a vital step forward — driven by the ambition to enhance service delivery and stay true to their mission by leveraging technological advancements.
Outdated technologies were limiting the organization's capacity to serve effectively. Old technology runs slower, takes longer to execute tasks, and requires more frequent and time-consuming maintenance, patches, and updates. The organization also needed to fortify its infrastructure against cyber threats and transition away from costly, unreliable server infrastructure.
The Solution: Strategic IT Evolution and Empowerment
In collaboration with TenisiTech, the organization crafted a comprehensive IT roadmap designed to bolster service delivery, security, and operational efficiency. Each initiative was carefully designed to overcome existing hurdles and lay a foundation for a scalable, secure, and efficient IT infrastructure.
Office 365 Transition
Strategic migration to Office 365, including setup of O365 email accounts, preservation of historical mailboxes, and phased decommissioning of legacy Exchange servers.
Infrastructure Enhancement
Comprehensive office cabling project with Tel-Con Communications and a partnership with Comcast for superior internet services, creating a robust IT network foundation.
Cybersecurity with SentinelOne
Deployment of SentinelOne's Next-Gen AV alongside advanced EDR and ITDR tools, helping identify and remediate potential identity-based threats within minutes.
Phone System Modernization
Transition to RingCentral for communications and adoption of PowerBI for advanced data reporting, improving internal communication and operational insights.
File Migration & MDM
Thorough analysis of existing workflows guided the file migration to SharePoint and OneDrive. A Mobile Device Management initiative streamlined device deployment and onboarding.
Technology Training
Microsoft technology training sessions equipped employees with the skills to leverage new tools effectively, fostering collaboration and enhanced productivity.
The Effects: Transformative IT Enhancements and Impact
From March 2023 to March 2024, TenisiTech resolved 3,058 support tickets. The following year that number decreased to 2,900 — a 5% downward trend reflecting increased system stability and improved staff proficiency.
A 57% monthly savings was achieved by renegotiating network services while increasing available bandwidth. Costs were further reduced by 74% through Microsoft 365 E5 licensing at TenisiTech's negotiated non-profit rate. Combined, these adjustments resulted in over $200,000 in annualized savings — effectively offsetting the cost of TenisiTech's services entirely.
The migration to Office 365 produced a remarkable 150% increase in the Communication score, reflecting the transformative impact of moving to a more integrated digital collaboration platform. Microsoft Adoption Scores exceeded industry standards, showcasing superior performance in technology adoption compared to peers.
Advanced security features in Microsoft E5 licensing, combined with SentinelOne deployment and migration to SharePoint and OneDrive, significantly improved the cybersecurity posture and enhanced compliance with HIPAA regulations — boosting the secure score far above that of similar organizations.
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Let's talk about your IT environment and where TenisiTech can make an impact.
Non-Profit / Family & Children's Services
How TenisiTech Elevated Lincoln Families' IT, Driving a 100% Closure Rate in Service Excellence
TenisiTech delivered a comprehensive IT overhaul for Lincoln Families, driving operational efficiency, cost savings, and security enhancements — and earning a 100% service ticket closure rate through strategic IT partnership.
100%
Service ticket closure rate
Full
IT department outsourced to TenisiTech
Telehealth
Seamless transition supported
Ongoing
Strategic IT partnership
The Challenge: Supporting a Growing Mission-Driven Organization
Lincoln Families, a non-profit providing vital family and children's services, needed an IT partner capable of supporting a complex and evolving operational environment — including a rapid pivot to telehealth service delivery.
As a mission-driven organization, Lincoln Families required an IT structure that could respond quickly to staff needs, maintain security and compliance, and scale alongside their programs — without the overhead of building a large in-house IT team.
The Solution: Comprehensive IT Partnership
TenisiTech stepped in as a full IT partner for Lincoln Families, providing strategic leadership, day-to-day support, and proactive security management. The engagement grew over time as TenisiTech's value became evident across every area of the organization.
IT Department Outsourcing
TenisiTech took over full IT operations for Lincoln Families, functioning as an embedded IT department with deep knowledge of the organization's systems and mission.
Telehealth Infrastructure
When Lincoln Families pivoted to a telehealth model, TenisiTech's existing infrastructure work ensured a seamless transition — staff felt responded to and problems were efficiently addressed.
Security & Compliance
Proactive cybersecurity risk assessment and mitigation, ensuring Lincoln Families maintained compliance and protected sensitive client data throughout their digital transformation.
Strategic IT Leadership
TenisiTech's account rep functioned as a Director of IT, proactively learning the nuances of the business to ensure current needs were met and future needs anticipated.
The Effects: Operational Excellence and Staff Confidence
Lincoln Families achieved a 100% service ticket closure rate — a benchmark of operational excellence that reflects TenisiTech's commitment to responsive, thorough IT support.
The telehealth transition that could have been disruptive was handled seamlessly. Leadership noted: 'We have pondered what this transition to a telehealth model would look like if we hadn't made a shift in our IT structure when we did.'
Staff confidence in IT support increased significantly. The Director of Administration noted that TenisiTech 'won over our staff because not only do you have the technical skills, but you have the human interaction skills' — bringing a well-rounded approach that was 'worth every penny.'
What started as a service contract to direct the IT department grew to include systems administration and network support. Lincoln Families is now entirely outsourced to TenisiTech — a testament to the depth of trust and value delivered.
Ready to write your own success story?
Let's talk about your IT environment and where TenisiTech can make an impact.