Pricing

When technology is working optimally, you don’t have to worry about it. It just works. And you’re willing to pay a fair price for that peace of mind. But to stay on budget, you need clear MSP pricing with no surprises.

How We Do MSP Pricing

We don’t just manage IT. We achieve IT goals so that you can achieve yours.

As your managed service provider, we’re your partner in success. Our MSP pricing model helps us deliver on that promise. Here’s how. 

Some managed service providers use a pay-as-you-go model. They then hit you with overages and unexpected monthly costs. As a result, you end up feeling sick, wondering if you’re really getting the value you’re paying for. Hey, we’ve all been there, right? 

We believe in a fixed pricing model, where you pay one price–the same price–every month. We call it value pricing, and we’ll show you why. 

Learn more about our MSP pricing from Sarah Tenisi, Founder of TenisiTech.

Why Clients Love the Value Pricing Model

A value-based, fixed price model:

  • Is easy to budget–no explaining unexpected expenses in the board room. 
  • Reinforces a partnership. By eliminating a transactional way of thinking, we’re reinforcing our commitment to being your partner, supporting your goals and objectives.
  • Gives us ownership of your IT environment. If your technology isn’t working right, those extra hours we spend fixing it cost us. All the while, your price stays the same. This model incentivizes us to care for your IT environment and keep it working as it should. We’re not “rewarded” when something stops working in the middle of the night, as we would be in an hourly model. 
  • Ensures we always have the right person on the job. Because we succeed when your IT environment works optimally, we put senior specialists on complex projects to make sure it’s done right the first time. 
  • Gives you access to IT leadership, not just services. Let’s face it. In a technology-driven world, IT is critical for meeting business goals. Sarah and her team are often invited to board meetings to help drive business objectives.

Understand What Managed IT Pricing Is Paying for

Offering more than just standard IT Services, we offer certain higher level IT Consulting services as part of our Managed IT Services package. We believe that, as IT leaders, we should always create an IT strategy, roadmap and budget and help you plan for the future.

To reaffirm our commitment, we provide a transparent client scorecard that shows you how we’re keeping your IT environment running as it should. You can see what we’re doing to make that happen and how we’re performing for you. Download a sample scorecard to see exactly what you’ll get.

To reaffirm our commitment, we provide a transparent client scorecard that shows you how we’re keeping your IT environment running as it should. You can see what we’re doing to make that happen and how we’re performing for you. Download a sample scorecard to see exactly what you’ll get.

Determining Your Managed IT Services Pricing and IT Consulting Pricing

Depending on your size, we will conduct a two-day or two-week assessment during which we will interview or evaluate the following attributes of your existing IT environment:

  1. The number of employees
  2. Number of office locations
  3. The overall complexity of the IT environment
    • How many servers need to be managed?
    • The age and maintenance status of your computers and servers
    • The number and health of applications IT will be managing
    • Your specific compliance requirements

    You’ll get a complete proposal and see exactly what we mean by value pricing.

Helped us with our entire IT Infrastructure and now we outsource all IT to TenisiTech

“TenisiTech has been a valuable partner in helping us find the right technology solutions to meet the challenges of a healthcare environment that is constantly evolving. I continue to be impressed with their ability to understand our needs, their commitment to our success, and their knowledge that helps us prepare for the future.

Our confidence in their services has led to expanding our engagement with TenisiTech. As their value to The Elizabeth Hospice became evident, what started as a service contract to direct our IT department and provide project management support, grew to include systems administration and network support. The Elizabeth Hospice now is entirely outsourced to TenisiTech.

The security of knowing that TenisiTech is managing our technology has given us the time and freedom needed to focus on elevating the level of care we provide to patients, clients and the community and managing our assets more efficiently. We know with certainty that we have a reliable resource in TenisiTech, a resource that helps keep The Elizabeth Hospice at the forefront of a highly competitive industry.”

Sarah McSpadden, Director, The Elizabeth Hospice

If someone were to compare the IT support across the 21 regional centers, we would come out number 1!

“The pandemic is another fantastic example of why I’m happy that we have TenisiTech, I don’t know what working from home would have looked like with our old structure. It may have gone OK, but I don’t think it would have gone nearly as well as it did. TenisiTech is innovative, forward thinking, and constantly looking for a quicker and more efficient way of doing things with the assistance of technology.  I just want to brag. If someone were to compare the IT support across the 21 regional centers, we would come out number 1!”

 

Claudia Reed, CFO, Valley Mountain Regional Center

Our internal team seems happy with both the coaching and new technology being utilized.

“I wanted to take a moment and share how impressed I have been with the TenisiTech team.  We have pondered a few times what this transition to a telehealth model would look like if we hadn't made a shift in our IT structure when we did.  Our internal team seems happy with both the coaching and new technology being utilized.  I am hearing from staff that they feel responded to and their problems are being efficiently addressed.  My own experience has been fantastic.  I am truly grateful to be in partnership with you and your team.”

 

Allison Becwar, President & CEO, Lincoln Families

I already know we made the correct decision with moving to your company.

“I want to sing TenisiTech’s praises. They have such an amazingly responsive and capable team. We have already seen such improvement in the management style of this team. I already know we made the correct decision with moving to your company.”

 

Nina Asay, Sr. Director of Administration & Operations, The Arc San Francisco

The conversations I had with our CEO were that TenisiTech was worth every penny.

"You won over our staff because not only do you have the technical skills, but you have the human interactions skills. . . . TenisiTech brought a well-rounded approach to our IT Management that was really indispensable in solving our problem and taking our IT operation to the next level. We do not have a complex IT environment but what we had you made a lot better, a lot safer . . . without worry. You came, you looked, you audited, you did your assessment, and you said, “this is what you should be doing, this is the order of things.” That’s very comforting. The conversations I had with our CEO were that TenisiTech was 'worth every penny.'”

 

Jose Rivera, Director of Operations, Lincoln Families

…the team has been proactive and able to resolve issues quickly. Excited to keep moving forward and gain hours back to my work week!

 

Bob Buckler, Director of Ops C32 Designs

Wanted to let you all know how grateful we are for the quick turnaround time in getting things up and running.

“Just wanted to reach out and thank you all for the incredible win on Saturday getting our agent back online. I've highlighted it to the Executive Team as an area that we have immediately improved upon and wanted to let you all know how grateful we are for the quick turnaround time in getting things up and running. We had discussed that this was like a "worst case scenario" for us at this point in the transition and the way that it was handled gives me incredible confidence in our partnership.”

 

Louis Marshall, Solutions Manager, Officium Labs

I’d be thrilled to accomplish so much in a normal year let alone a pandemic year!

 

Allison Becwar, President & CEO, Lincoln Families

TenisiTech took it on, did a fantastic job, and were very patient with us.

“I would not want to go back to where we were 2 years ago. Now that I’ve had the benefit of what a real IT support can do, I am amazed that we got by as long as we did without TenisiTech. HIPAA policy was a big project that had been sitting on the back burner because we weren’t sure how to tackle it. TenisiTech took it on, did a fantastic job, and were very patient with us.”

 

Claudia Reed, CFO, VMRC

It is not often throughout my career, that I’ve been fortunate enough to work with a team as knowledgeable, approachable and accountable as TenisiTech

 

Debby Jones, Accounting, The Elizabeth Hospice

Having a group like TenisiTech who has that deep IT background embedded in its organization and can tap into it as needed has really been very helpful for us.

“The best thing VMRC has gotten from TenisiTech is the depth of knowledge in IT that we did not have before. Having a group like TenisiTech who has that deep IT background embedded in its organization and can tap into it as needed has really been very helpful for us.”

 

Claudia Reed, CFO, Valley Mountain Regional Center

My company sees me as a hero because of TenisiTech.

“The beauty of TenisiTech is with your help we are now worry-free with peace of mind.  We know the important stuff is going to get done well and timely, and we don't have to second guess that there is some scary gap out there in IT operations that will come back to bite us.  I know a lot of nonprofits hit a wall when they had to transition from working on site to working from home. We didn't even notice we were working from home. It just magically happened.  My company sees me as a hero because of TenisiTech.”

 

Jose Rivera, Director of Operations, Lincoln Families

Learn how our pricing model delivers value.