Account Lifecycle Management

It’s every CEO’s worst nightmare. A recently terminated employee just took advantage of their delayed access termination. They didn’t take the high road. Instead, they chose to tamper, steal, delete, and otherwise wreck your systems, and possibly your reputation. No one wants to think that someone you once trusted would do this. But the truth is, there’s no reason to take this risk. And you can’t afford to. You don’t have to worry when you have clear procedures for account lifecycle management:

  • Providing access to new employees quickly to meet onboarding timelines
  • Modifying access when the job role changes before the transition
  • Disabling access timely and correctly to prevent abuses of access
  • Reviewing access to ensure maintenance of correct access levels for all employees
  • Paying extra attention to those who have broader access

Onboarding — First Impressions Matter

You want to make a good first impression on your new employee. That’s just good business. It’s especially true in the days of social media, employer review sites, and more employee-centric workplaces.

When you treat your people right, they treat the customers right.

But access delays and excuses from the trainer during onboarding can leave a bad taste in their mouth from the start. And these early perceptions do impact the overall work experience. So you end up with a less engaged employee who may also influence the perceptions of others.

Our account lifecycle management team treats onboarding as the critical first impression it is for your company. We strategically plan for the perfect onboarding every time. When that onboarding is done right, we understand it conveys competence and generates confidence in your employer brand.

How do we plan for this perfect onboarding impression? We work with your management team to:

1. Define access requirements for each role in advance, so no last-minute decisions are needed

2. Create a checklist with a timeline that aligns with purchasing, HR, the staff member’s manager, IT, and facilities to ensure we address all aspects of onboarding on time and to specifications.

3. Create a welcome letter that describes the core systems to which access has been granted and information on how to get IT support

A checklist for onboarding employees can be laborious. See how our workflow tool can track the process of account creations, computer configuration and even training. Either watch our short screen share to see the key features or try it out yourself with a demo application.

Updating Access — Recognizing Employee Responsibilities Change

Robust account lifecycle management is crucial for IT security. Each employee should have access to what they need to do their job. This minimal access for the job role reduces the damage of both negligence and malicious behavior. But to maintain this level of security, access must stay up-to-date during parallel moves, promotions, and advancement.

And sometimes that means granting temporary access to employees while working on projects. The account lifecycle management may seem simple, but you have many moving pieces. Mistakes here can put your company and customer data at significant risk.

We recognize the importance of timely, seamless, and accurate access updates and work with your management team to ensure that happens every time.

Offboarding — Protecting You from Retaliation

Offboarding is as critical as onboarding, but for different reasons. Deactivating accounts is another critical security exercise that needs to be done as a staff member departs an organization, not hours or days later. You need all access terminated, not part of it.

When a manager is planning to terminate an employee, timing matters. Terminating access too soon could give the employee an unintended heads-up. That may cause a scene and a building security situation. Waiting too long leaves your database open to tampering, especially if we’re talking about middle or upper management where they may have significant access and the ability to harm.

If a manager must terminate an employee on the spot, you run into similar security challenges. That manager must act fast. They can’t be kept waiting.

This kind of emergency response requires planning before the event even arises. We ensure alignment across the account creators to make sure that offboarding can happen quickly and correctly. We can also train an account management team within your organization to manage access internally.

Proper Account lifecycle management is a critical component of your information security plan and employer reputation management. We can help you make that good first impression and stay secure.

Helped us with our entire IT Infrastructure and now we outsource all IT to TenisiTech

“TenisiTech has been a valuable partner in helping us find the right technology solutions to meet the challenges of a healthcare environment that is constantly evolving. I continue to be impressed with their ability to understand our needs, their commitment to our success, and their knowledge that helps us prepare for the future.

Our confidence in their services has led to expanding our engagement with TenisiTech. As their value to The Elizabeth Hospice became evident, what started as a service contract to direct our IT department and provide project management support, grew to include systems administration and network support. The Elizabeth Hospice now is entirely outsourced to TenisiTech.

The security of knowing that TenisiTech is managing our technology has given us the time and freedom needed to focus on elevating the level of care we provide to patients, clients and the community and managing our assets more efficiently. We know with certainty that we have a reliable resource in TenisiTech, a resource that helps keep The Elizabeth Hospice at the forefront of a highly competitive industry.”

Sarah McSpadden, Director, The Elizabeth Hospice

If someone were to compare the IT support across the 21 regional centers, we would come out number 1!

“The pandemic is another fantastic example of why I’m happy that we have TenisiTech, I don’t know what working from home would have looked like with our old structure. It may have gone OK, but I don’t think it would have gone nearly as well as it did. TenisiTech is innovative, forward thinking, and constantly looking for a quicker and more efficient way of doing things with the assistance of technology.  I just want to brag. If someone were to compare the IT support across the 21 regional centers, we would come out number 1!”

 

Claudia Reed, CFO, Valley Mountain Regional Center

Our internal team seems happy with both the coaching and new technology being utilized.

“I wanted to take a moment and share how impressed I have been with the TenisiTech team.  We have pondered a few times what this transition to a telehealth model would look like if we hadn't made a shift in our IT structure when we did.  Our internal team seems happy with both the coaching and new technology being utilized.  I am hearing from staff that they feel responded to and their problems are being efficiently addressed.  My own experience has been fantastic.  I am truly grateful to be in partnership with you and your team.”

 

Allison Becwar, President & CEO, Lincoln Families

I already know we made the correct decision with moving to your company.

“I want to sing TenisiTech’s praises. They have such an amazingly responsive and capable team. We have already seen such improvement in the management style of this team. I already know we made the correct decision with moving to your company.”

 

Nina Asay, Sr. Director of Administration & Operations, The Arc San Francisco

The conversations I had with our CEO were that TenisiTech was worth every penny.

"You won over our staff because not only do you have the technical skills, but you have the human interactions skills. . . . TenisiTech brought a well-rounded approach to our IT Management that was really indispensable in solving our problem and taking our IT operation to the next level. We do not have a complex IT environment but what we had you made a lot better, a lot safer . . . without worry. You came, you looked, you audited, you did your assessment, and you said, “this is what you should be doing, this is the order of things.” That’s very comforting. The conversations I had with our CEO were that TenisiTech was 'worth every penny.'”

 

Jose Rivera, Director of Operations, Lincoln Families

…the team has been proactive and able to resolve issues quickly. Excited to keep moving forward and gain hours back to my work week!

 

Bob Buckler, Director of Ops C32 Designs

Wanted to let you all know how grateful we are for the quick turnaround time in getting things up and running.

“Just wanted to reach out and thank you all for the incredible win on Saturday getting our agent back online. I've highlighted it to the Executive Team as an area that we have immediately improved upon and wanted to let you all know how grateful we are for the quick turnaround time in getting things up and running. We had discussed that this was like a "worst case scenario" for us at this point in the transition and the way that it was handled gives me incredible confidence in our partnership.”

 

Louis Marshall, Solutions Manager, Officium Labs

I’d be thrilled to accomplish so much in a normal year let alone a pandemic year!

 

Allison Becwar, President & CEO, Lincoln Families

TenisiTech took it on, did a fantastic job, and were very patient with us.

“I would not want to go back to where we were 2 years ago. Now that I’ve had the benefit of what a real IT support can do, I am amazed that we got by as long as we did without TenisiTech. HIPAA policy was a big project that had been sitting on the back burner because we weren’t sure how to tackle it. TenisiTech took it on, did a fantastic job, and were very patient with us.”

 

Claudia Reed, CFO, VMRC

It is not often throughout my career, that I’ve been fortunate enough to work with a team as knowledgeable, approachable and accountable as TenisiTech

 

Debby Jones, Accounting, The Elizabeth Hospice

Having a group like TenisiTech who has that deep IT background embedded in its organization and can tap into it as needed has really been very helpful for us.

“The best thing VMRC has gotten from TenisiTech is the depth of knowledge in IT that we did not have before. Having a group like TenisiTech who has that deep IT background embedded in its organization and can tap into it as needed has really been very helpful for us.”

 

Claudia Reed, CFO, Valley Mountain Regional Center

My company sees me as a hero because of TenisiTech.

“The beauty of TenisiTech is with your help we are now worry-free with peace of mind.  We know the important stuff is going to get done well and timely, and we don't have to second guess that there is some scary gap out there in IT operations that will come back to bite us.  I know a lot of nonprofits hit a wall when they had to transition from working on site to working from home. We didn't even notice we were working from home. It just magically happened.  My company sees me as a hero because of TenisiTech.”

 

Jose Rivera, Director of Operations, Lincoln Families

Let’s talk about your Account Lifecycle Management needs.