Account Lifecycle Management
It’s every CEO’s worst nightmare. A recently terminated employee just took advantage of their delayed access termination. They didn’t take the high road. Instead, they chose to tamper, steal, delete, and otherwise wreck your systems, and possibly your reputation. No one wants to think that someone you once trusted would do this. But the truth is, there’s no reason to take this risk. And you can’t afford to. You don’t have to worry when you have clear procedures for account lifecycle management:
- Providing access to new employees quickly to meet onboarding timelines
- Modifying access when the job role changes before the transition
- Disabling access timely and correctly to prevent abuses of access
- Reviewing access to ensure maintenance of correct access levels for all employees
- Paying extra attention to those who have broader access
Onboarding — First Impressions Matter
When you treat your people right, they treat the customers right.
But access delays and excuses from the trainer during onboarding can leave a bad taste in their mouth from the start. And these early perceptions do impact the overall work experience. So you end up with a less engaged employee who may also influence the perceptions of others.
Our account lifecycle management team treats onboarding as the critical first impression it is for your company. We strategically plan for the perfect onboarding every time. When that onboarding is done right, we understand it conveys competence and generates confidence in your employer brand.
How do we plan for this perfect onboarding impression? We work with your management team to:
1. Define access requirements for each role in advance, so no last-minute decisions are needed
2. Create a checklist with a timeline that aligns with purchasing, HR, the staff member’s manager, IT, and facilities to ensure we address all aspects of onboarding on time and to specifications.
3. Create a welcome letter that describes the core systems to which access has been granted and information on how to get IT support
A checklist for onboarding employees can be laborious. See how our workflow tool can track the process of account creations, computer configuration and even training. Either watch our short screen share to see the key features or try it out yourself with a demo application.
Updating Access — Recognizing Employee Responsibilities Change
Robust account lifecycle management is crucial for IT security. Each employee should have access to what they need to do their job. This minimal access for the job role reduces the damage of both negligence and malicious behavior. But to maintain this level of security, access must stay up-to-date during parallel moves, promotions, and advancement.
And sometimes that means granting temporary access to employees while working on projects. The account lifecycle management may seem simple, but you have many moving pieces. Mistakes here can put your company and customer data at significant risk.
We recognize the importance of timely, seamless, and accurate access updates and work with your management team to ensure that happens every time.
Offboarding — Protecting You from Retaliation
Offboarding is as critical as onboarding, but for different reasons. Deactivating accounts is another critical security exercise that needs to be done as a staff member departs an organization, not hours or days later. You need all access terminated, not part of it.
When a manager is planning to terminate an employee, timing matters. Terminating access too soon could give the employee an unintended heads-up. That may cause a scene and a building security situation. Waiting too long leaves your database open to tampering, especially if we’re talking about middle or upper management where they may have significant access and the ability to harm.
If a manager must terminate an employee on the spot, you run into similar security challenges. That manager must act fast. They can’t be kept waiting.
This kind of emergency response requires planning before the event even arises. We ensure alignment across the account creators to make sure that offboarding can happen quickly and correctly. We can also train an account management team within your organization to manage access internally.
Proper Account lifecycle management is a critical component of your information security plan and employer reputation management. We can help you make that good first impression and stay secure.
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Let’s talk about your Account Lifecycle Management needs.